Submit information and Complaints
This text describes which types of information and complaints you can submit to DO, how you go about this and how we use the information.
(Lämna ett tips och klagomål)
DO receives information and complaints about discrimination, risks of discrimination and deficiencies in employers' and education providers' efforts to prevent discrimination.
Your information or complaint is important to our efforts to tackle discrimination. With the help of the information you provide, we can identify problems within various parts of society where we need to take action in order to drive improvements, provide guidance and increase knowledge about risks of discrimination, or where we need to take action in order to influence legislation.
In other words, we use the information to ensure in various ways that the law is complied with, not primarily to resolve situations for individual people. The information may be included in what is known as a supervisory investigation and, in a limited number of cases, lead to court proceedings.
Only a small proportion of the information and complaints received lead to investigations and decisions.
It is currently not possible to use the web form. Instead you can email information and complaints to email@example.com.
Or you could order a form in word or pdf by emailing firstname.lastname@example.org, calling 08-120 20 700 or writing to the Equality Ombudsman (DO), Box 4057, 169 04 Solna.
The online form is in Swedish, but you can fill the form in any language you want.
There are other bodies you can turn to if you have been subject to discrimination. For example, you can turn to your trade union if your issue relates to working life.
The purpose of changing the terms is to clarify how DO works. DO uses information and complaints as part of our efforts to change society, but we only investigate a small proportion of these.
All information and complaints are important
Your information or complaint is important as it contributes to forming a view of the discrimination that is taking place in society and the risks of discrimination that are present. As a result, it also contributes to DO's efforts to drive change in society. We are doing this as part of our efforts to bring about change through actions including
- alerting decision makers to problems involving discrimination and proposing legislative changes to the Government
- producing reports and knowledge bases
- producing aids and tools in order to support the various bodies' efforts of to prevent discrimination
- conducting supervisory investigations that involve us scrutinising organisations to ensure that they are complying with the Discrimination Act.
In a small number of cases, your complaint or the information you provide may also lead to court proceedings.
There are various time limits (e.g. limitation periods) you must be aware of if you want to turn to court and be successful there. The time limits vary depending on the situation. Within working life, the time may be as short as two weeks.
If you want to turn to a court, you are responsible for ensuring that the applicable time limits do not expire. This also applies if you are submitting information or a complaint to DO.
We go through, read and register all information and complaints. You will also receive a confirmation stating that we have received your information. We will contact you if you need to supplement your information. Otherwise we will not contact you.
If we initiate a supervisory investigation, we are not doing so on behalf of you or anyone else who may have been the victim of discrimination but in order to investigate impartially whether the Discrimination Act has been or risks being contravened. In other words, the investigation is taking place in the public interest that discrimination should not be allowed to occur.
Which types of information and complaints can be submitted to DO?
Here are some examples of the types of information and complaints you can submit to DO:
- a landlord who uses a queue system that may lead to people being rejected in a manner that is linked to ethnicity or disability
- a school that has no guidelines and procedures for preventing harassment, sexual harassment and reprisals, or where the efforts to prevent harassment and sexual harassment are deficient in some other way
- an employer who does not conduct an annual pay survey
- that an employer does not invite you to a job interview when you have applied for a job and this is linked to your sex or religion
- that you or someone else was reassigned to lesser duties at work in connection with parental leave
- an employer or education provider who did not investigate or remedy incidents in which you or someone else experienced harassment or sexual harassment
- you or someone else being punished for having talked about or reported discrimination (reprisals).
You can submit information or complaints about various types of incident that may involve your or someone else's experiences of discrimination. You can inform us about employers or education providers who are not complying with legal requirements concerning the prevention of discrimination or about organisations that are working in a way that risks leading to discrimination as per its legal definition.
Types of information and complaints that should not be submitted to DO
Not all unfair treatment is discrimination. Here are some examples of the types of information and complaints you should not submit to us:
- A neighbour or unknown person shouting abuse at you on the street.
- If you experience other victimisation that is not linked to sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation or age (for example, political views are not covered by the Discrimination Act).
- If someone is making threats or disparaging statements against a certain ethnic group (hate speech).
Entering personal data on the form is voluntary. You do not need to provide your contact details or other personal data for DO to be able to review, read and register your information or complaint.
More information about what constitutes personal data, how DO processes personal data, what rights you have and the principle of public access to official documents.
The personal data is being gathered in order to allow DO to accomplish its efforts to tackle discrimination and promote equal rights and opportunities.
Personal data is only processed if this is necessary in order to enable DO to perform its duties. Personal data may subsequently be used in the event of supervisory measures and will be disclosed at that time to actors that are involved in the supervisory case.
Personal data may also be disclosed in accordance with the principle of public access to official documents, both to mass media and to individuals. DO always assesses whether data in an official document is protected by confidentiality prior to it being disclosed.
Do you have any questions?
If you have further questions, you can search among our questions and answers (in swedish).
You can also contact DO's information service. They can answer questions about
- the Discrimination Act, the prohibition against disadvantaging a person who is on parental leave or other provisions relating to discrimination.
- DO's remit and how we work.
DO's information service cannot
- answer questions about whether someone has been disadvantaged or discriminated against in an individual case.
- make any other assessments of individual cases.
As of 14 April 2020, DO's telephone information service is closed until further notice due to a lack of resources as a result of coronavirus (Covid-19). You are welcome to contact us by email at email@example.com, and we will answer your questions.
If you have a disability that prevents you from writing to us by email, you can contact us in other ways. It may be via telephone or by contacting us with the aid of an interpretation service. Call our switchboard on +46 8-120 20 700.