Complaints should be made in writing and include your name, address, phone number, preferably an e-mail address and the name of the organization you are reporting, for example the school, university, employer, company or authority. Also include why you feel that you have been discriminated against and how this relates to, for example, your age, your religion or your disability.
Your complaint should be made promptly, because otherwise the right to bring legal action may expire and we won’t be able investigate it.
After we receive your complaint we will often investigate it. The organization that has been reported is given the opportunity to give their version of the events. The Equality Ombudsman will then assess if and how your case should be pursued.
A complaint can lead to redress. Sometimes it can also help other people. It is a human right to not be discriminated against.
If you are being treated badly, speak out! It is the employer, school or university that is responsible for ensuring that it doesn’t happen again. Your union can also help you at work.